It's been an exciting year, with a lot of growth related challenges and occasional Second Life Linden grid issues. Today, Subscribe-O-Matic groups have almost half a million members, and send close to three million messages and items across the grid each month.
Despite that, we believe there is still a lot of room for improvement, both in terms of functionality, and affordability. With this in mind, we are making Subscribe-O-Matic completely free for all groups with up to 500 members. Our 14-day trial has been discontinued, so everyone can now create a Subscribe-O-Matic group, either for commercial or personal purposes, without any costs involved. We have also increased the member limit for our paid subscription plan and lowered the price substantially, to make the transition to Unlimited plan much more gradual. So if you have a group with 700 members for example, you will now be paying L$4,000 less per month. Please check the pricing page for more information.
We have also been working on some features (some of which are exclusive to our biggest groups), which will enable you to make the most out of your Subscribe-O-Matic group. One of them is the 3rd-party integration API which will allow you to integrate Subscribe-O-Matic with other Second Life Linden tools and services - stay tuned for the official announcement as the beta version becomes available.
In our continuous effort to provide quality support for our service, we have launched the new Support Center.
Our new Support Center is available to everyone and is the preferred way of contacting us. You can access the Support Center online at http://support.subscribeomatic.com or you can also open a support ticket automatically by sending an email to support (at) subscribeomatic.com.
If you have an existing Subscribe-O-Matic subscription (free or paid plan), you can log in with your existing Subscribe-O-Matic email and password. If you didn't provide an email address in your Subscribe-O-Matic Account settings, you can either enter your email in the Subscribe-O-Matic account settings, or register a new support account at Support Center. We suggest you use your exact avatar name for the Full name field in Second Life Linden.
Support Center registration is optional and will enable you to view your tickets online, comment and rate knowledgebase articles, etc. If you open a new ticket without registering, a new account will be created for you automatically, and you will the confirmation email with your login details included.
Try searching the knowledgebase - we will be expanding our knowledgebase with new articles constantly, and there might already be an article that can help you out. You can either browse the knowledgebase categories or use the search widget on the right side of the page.
Submit a ticket if you can't find the answer - click the Submit a Ticket link on the Support Center main page to start.